The agreement between us.

You must be at least 18 years old and able to enter a binding contract to use the Service. The Service is intended for business and professional use; it is not directed to consumers or to children. You may use the Service only in jurisdictions where its use is lawful and where Management OS makes the Service available.

You are responsible for: (a) maintaining the confidentiality of your account credentials, (b) all activity in your account, (c) the accuracy and lawfulness of the information you provide, and (d) the conduct of any users you authorize.

Subject to these Terms, Management OS grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business purposes during the term of your subscription.

Management OS may modify, update, or discontinue features of the Service from time to time. We will not materially decrease the core functionality of the Service during a paid subscription term in a manner that materially adversely affects you.

You agree to comply with the Acceptable Use Policy at mgmt-os.ai/aup (the "AUP"), which is incorporated into these Terms. Violation of the AUP is a material breach of these Terms.

In addition, you will not, and will not permit your users to: (a) reverse engineer, decompile, or attempt to derive the source code or underlying ideas of the Service; (b) modify or create derivative works of the Service; (c) resell, sublicense, or commercially exploit the Service to or for the benefit of a third party; (d) use the Service to build a competing product or to benchmark for publication without our written consent; (e) circumvent usage limits, rate limits, or security measures; or (f) use the Service to develop, train, or improve any artificial intelligence model that competes with the Service.

The Service uses artificial intelligence models, including third-party large language models, to generate content and assist with tasks ("AI Output"). AI Output is probabilistic: it can be inaccurate, incomplete, biased, or otherwise unsuitable. You are responsible for reviewing AI Output before relying on it for any decision, communication, or action. Do not use AI Output as the sole basis for decisions with legal, financial, medical, employment, or similarly significant effect on any person without meaningful human review.

As between you and Management OS, you own the AI Output generated for your account, subject to (a) any rights retained by underlying model providers under their terms, (b) Management OS's intellectual property in the Service, and (c) limits on the protectability of AI-generated content under applicable law. The same or similar AI Output may be generated for other customers; you do not have exclusive rights in any particular AI Output.

If you enable the WhatsApp notification channel, you authorize us to send messages to the phone number you provide via the WhatsApp Business Cloud API operated by Meta Platforms, Inc. Your use of the WhatsApp channel is additionally subject to Meta's WhatsApp Business Terms and Business Messaging Policy. You represent that the number you provide is yours and that you are authorized to receive business messages at it. Message-and-data rates from your carrier may apply. You may opt out at any time by texting STOP to the Management OS WhatsApp number or by disconnecting the channel in Settings.

If you send us a voice note via WhatsApp, you authorize us to transmit that audio to our speech-to-text sub-processor for transcription so the Service can respond. If you enable voice replies, you authorize us to synthesize spoken replies via our text-to-speech sub-processor. Voice inputs and generated audio are Customer Data. You represent that you have any consents required by applicable law (including two-party-consent recording laws) before sending audio that includes other people's voices.

The Service allows you to connect third-party services (including CRMs, meeting-recording tools, personality-intelligence providers, enrichment providers, and messaging providers) using credentials, API keys, or OAuth tokens you supply ("BYO Credentials"). Your use of any third-party service remains governed by that service's own terms and privacy policy. You represent that (a) you have authority to authorize the connection, (b) you will comply with the third-party service's terms, and (c) you will bear any fees the third-party service charges. We store BYO Credentials encrypted at rest and use them only to perform the actions you request. You may revoke a connection at any time in Settings; upon revocation we delete the credential.

You may use the Service from third-party AI assistants and agents, such as Claude, ChatGPT, Grok and Gemini, that connect to the Service through the Model Context Protocol ("Agent Access"). Agent Access is available on agent plans and, on app plans, with the Agent Access add-on, as described on the pricing page. During a trial, or until we announce otherwise, we may make it available on other plans.

(a) Sign-in and scope. You authorize each assistant by signing in with your Management OS account. The assistant receives an access token limited to your account, workspace and seat, never your password. You may revoke it at any time in the assistant's settings or by contacting support.

(b) What we receive. We receive only what the assistant sends in a tool call: the request and the evidence for it. The assistant's provider processes your conversation under its own terms and privacy policy, which govern your use of that assistant. How we handle what we receive is described in Section 12.4 of our Privacy Policy.

(c) Read-only tools. Agent Access tools do not send messages, change records in connected systems, or delete data. Output returned to an assistant is AI Output under Section 5, and you remain responsible for any action you or the assistant take based on it.

(d) Fair use. You may not use Agent Access to extract or reconstruct our prompts, scoring methods or models, to run the Service for people outside your workspace, or to send automated requests beyond the rate limits we set. We may limit or suspend Agent Access for a workspace that does, and will tell you why.

We will use commercially reasonable efforts to keep the Service available, but the Service is provided on a best-effort basis under these Terms. No service level commitment applies to self-serve subscriptions. Customers who require an SLA may contact sales@mgmt-os.ai to enter into a Master Subscription Agreement.

We implement administrative, technical, and physical safeguards designed to protect Customer Data, as described in our Information Security materials. We will notify you of any Security Incident affecting your Customer Data without undue delay and in any event within seventy-two (72) hours after we become aware.

We retain all right, title, and interest, including all intellectual property rights, in and to the Service, the Documentation, Service Generated Data, and all improvements, enhancements, modifications, or derivatives of any of the foregoing. The Service and underlying methodology are the subject of pending U.S. Provisional Patent Application No. 64/075,451, and MANAGEMENT OS is a trademark subject of pending USPTO Application Serial No. 99848258, owned by Management OS, Inc. No rights are granted to you by implication, estoppel, or otherwise except as expressly stated in these Terms.

If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use them in any way without obligation.

We may identify you as a customer and use your name and logo in our customer lists, on our website, and in marketing materials. You may opt out at any time by emailing legal@mgmt-os.ai; we will cease such use within thirty (30) days.

Each Party will protect the other's confidential information using at least reasonable care and use it only as needed to perform under these Terms. The terms of these Terms (other than what is publicly posted) are confidential.

The Service is provided "as is" and "as available."

To the maximum extent permitted by law, Management OS disclaims all warranties, express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, secure, or error-free, that AI Output will be accurate or fit for any purpose, or that the Service will operate without loss or corruption of data.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions our warranties are limited to the extent permitted by law.

Except for the Excluded Claims below:

(a) Neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenue, goodwill, or data, arising out of or relating to these Terms, even if such party has been advised of the possibility.

(b) Each party's total cumulative liability arising out of or relating to these Terms will not exceed the Fees paid by you to us in the twelve (12) months before the event giving rise to the claim, except that for claims arising from (i) our breach of our security obligations resulting in a Security Incident, or (ii) our breach of Section 4.2 (No Training), our total liability will not exceed two (2) times that amount.

(c) For free users or users with no Fees in the prior 12 months, our total liability will not exceed US$100.

Excluded Claims (uncapped): a Party's indemnification obligations under Section 13; a Party's breach of confidentiality (other than loss of Customer Data, which is governed by the enhanced cap above); your payment obligations; a Party's gross negligence, willful misconduct, or fraud; and your breach of Section 3 (Acceptable Use) or Section 9 (IP).

These limitations apply notwithstanding the failure of essential purpose of any limited remedy. The limits in this Section 14 are an essential basis of the bargain.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods does not apply.

You will comply with all applicable export control and sanctions laws. You represent that you (a) are not located in, and are not a national or resident of, any country subject to comprehensive US sanctions and (b) are not on any US government list of prohibited or restricted parties.

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example, by email or in-product notice) before the changes take effect. Your continued use of the Service after the effective date constitutes your acceptance. If you do not agree, you may cancel your subscription before the changes take effect.

• (a) Entire Agreement. These Terms, together with the AUP, Privacy Policy, DPA (when applicable), and any order confirmation, are the entire agreement between you and us regarding the Service and supersede prior agreements on the same subject.
• (b) Order of Precedence. If there is a conflict, the order of precedence is: order confirmation; DPA (for personal-data matters); these Terms; AUP; Privacy Policy.
• (c) Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of our assets.
• (d) No Third-Party Beneficiaries. These Terms do not confer rights on any third party.
• (e) Force Majeure. Neither party is liable for any delay or failure (other than payment) caused by events beyond its reasonable control.
• (f) Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect.
• (g) No Waiver. Failure to enforce a provision is not a waiver of future enforcement.
• (h) Notices. Notices to us must be sent to legal@mgmt-os.ai. Notices to you may be sent by email or in-product notice and are deemed given when sent.
• (i) Contact. support@mgmt-os.ai (general) · legal@mgmt-os.ai (legal) · privacy@mgmt-os.ai (privacy) · security@mgmt-os.ai (security)